Delivery
Shipments and returns
Free tracked delivery over £50.00
Packages are generally dispatched within 1 working day after receipt of payment
2-3 working days tracked: £3.95; free for orders over £50
1 working day: £4.95
Applies to UK Mainland orders placed Monday to Friday, subject to stock availability and any security checks. We accept no responsibility for late, missed or non-delivered orders as these are carried out by a shipping company on our behalf. Please note: This service does not apply during promotional periods, following a bank holiday weekend or during the Christmas & New Year period. During these times we will endeavour to get your order to you as soon as possible but this may not be possible due to the large amount of orders we receive.
Delivery Charges are the standard delivery charges for most parts of the UK. The Channel Islands, Offshore islands, Highlands, Scottish Islands and certain areas of the UK may vary according to the size and weight of the parcel.
We cannot accept orders from outside the UK.
Returns Unwanted goods
Returning goods bought online is not a problem, all we ask is that they're returned within 14 days of delivery, unused, in perfect condition and in their original packaging. Goods returned to us that do not meet these requirements will be sent back to you at your cost (normally our standard delivery charge). Therefore, please inform us of your intention to return goods prior to dispatch. Please return goods to the address shown below and ensure a copy of your invoice/receipt accompanies the return. We strongly recommend that you use some form of recorded delivery and that goods are securely packaged and insured as we cannot accept any responsibility for lost or damaged goods. If you’re unable to send goods back to us or return them to a store we may arrange a collection however the cost of this will be deducted from any refund due. Collections usually cost around £10, you may need to pay in advance if the refund due does not cover this. The original delivery charge cannot be refunded.
Faulty or incorrectly delivered goods
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received please inform us within 48 hours of delivery. Please see our contact details page for ways to get in touch. We’ll arrange collection of the goods (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, let us know and send to the address below using recorded delivery and we’ll reimburse you the cost of this. For items returned due to a fault that has developed within the manufacturers warranty period, a repair, exchange or refund (including the original delivery charge where applicable) will be offered once the fault has been confirmed. In cases where the fault (or cause of the fault) is not apparent we reserve the right to send the item for testing. This will usually be carried out by the manufacturer and their response will be required before any actions can be taken. We will notify you of the outcome and options available. If a manufacturing fault is not found the item will be sent back to you at your cost (normally our standard delivery charge). If goods are damage in transit and the damage is apparent on delivery, you ahould sing any applicable delivery note to the effect that the goods have been damage. To return the damage goods you should contact us by emailing info@smartskin.uk.com.
Smart Skin
339 Charminster Road
BH8 9QR Bournemouth